FAQ Page ProD.N.A. Content
Where are our ingredients sourced?
Our ingredients are sourced from around the world, with some of our key active ingredients originating from Spain, Italy and France. Everything is brought to our Los Angeles lab where it is formulated, bottled and shipped out.
Is it safe for sensitive skin?
Yes. Our products have been tested on all skin types, even the most sensitive skin. In the unlikely event that our products do cause irritation, it is probably due to the trace amounts of natural fragrances we use in our ProD.N.A. line (about .04% in our cleanser).
What do the products smell like?
We do not use fragrance in our formulations that are not cleansers. You can expect a mild scent of aloe and select extracts based on the product. Our cleanser has a pleasant citrus scent. No products have an overwhelming scent.
What does “airless packaging” mean?
Our unique containers use suction to extract the formulation so that oxygen cannot permeate the packaging. This allows us to minimize the preservatives in our products, eliminate the risk of cross-contamination during use and ensure all of the product is used up without waste.
Are your products cruelty free?
Yes! On the back of every bottle you’ll see our "Cruelty-Free" icon as our pledge to never test our products on animals.
Do I have to use all of the ProD.N.A. line for it to work?
No, but it helps. For example, our cleanser preps the skin for the rest of our products, but it is not necessary for its ProD.N.A. counterparts to work. Our formulas work most effectively when used together, but they can also operate on their own when used in conjunction with other skincare products.
How long do the products last?
Each product is intended to last for approximately 30 days with regular use. All of the products in our ProD.N.A. line have a shelf life of 30 months.
Why is the packaging black and rose gold?
Because it’s fabulous, of course! If Paris knows anything, it’s style, and we want your packaging to reflect the high quality of the product inside. Besides aesthetics, black packaging also protects the products from exposure to light, which along with the airless containers preserves the integrity of each formula.
How do the products feel?
We formulate our products to be fast absorbing and lightweight, while still maintaining that silky, luxurious feel.
What if I want to return the product?
We have a 60-day return policy, no questions asked. We highly anticipate you’ll love your new skincare set, but if you decide to go another route we will gladly receive your unwanted products. Please take a moment to read about our return process here.
Did Paris really help create this skincare line?
Yes! Paris has always been passionate about finding the best products for healthier, age-defying skin, but she soon realized that her needs were not sufficiently met with the products currently on the market. So, Paris sought out the best labs and scientists in the world with the goal of creating her own effective yet luxurious skincare line.
How can I contact you?
You can call, email or chat with us on our website. Our telephone number is +1 (213) 437-9636, or you can call toll free at +1 (844) 928-4378. For those of you that prefer to chat, click the conversation icon right over there at the bottom right of your screen.
Do you ship outside of the United States?
Yes, we ship globally.